Overview
Northway Web Studio ("we", "us") respects your privacy and is committed to protecting the personal information you share with us. This policy outlines what we collect, how we use it, and how we keep it safe.
Information We Collect
We may collect the following types of information when you interact with us:
- Your name and business name
- Email address
- Phone number (if provided)
- Business details you share for your website project
- Payment and billing information (processed securely through Stripe — see below)
- Any other information you voluntarily provide
How We Use Your Information
We use the information you provide solely for the purpose of delivering our services. This includes:
- Communicating with you about your project
- Building and delivering your website
- Providing ongoing support if you have a monthly care plan
- Responding to your questions or requests
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Cookies & Analytics
Our website does not use tracking cookies or third-party analytics tools. We keep things simple and respect your browsing privacy.
Payment Processing
We use Stripe to process all card payments securely. When you make a payment, your card details are sent directly to Stripe and are never stored on our servers. Stripe is a PCI-DSS Level 1 certified payment processor — the highest level of security certification in the payments industry.
Stripe may collect and process your payment card number, expiration date, billing address, and other transaction details in accordance with their Privacy Policy. We only receive confirmation of payment status and a transaction reference — we do not have access to your full card details.
Third-Party Services
We may use third-party services to host your website, process payments, or handle communications. These include:
- Stripe — payment processing
- Hosting providers — website hosting and infrastructure
- Email services — transactional emails such as quotes and receipts
These providers are selected for their reliability and commitment to data protection. We do not share more information than is necessary to deliver our services.
Data Retention
We retain your project information for as long as needed to provide our services and fulfill our obligations. If you request deletion of your data, we will comply within a reasonable timeframe.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent for us to use your information
To exercise any of these rights, please contact us at support@northwayweb.ca.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be reflected on this page. We encourage you to review this page periodically.
Contact
If you have questions about this privacy policy, email support@northwayweb.ca.